Our commitment to you.

At CyberNet we strive to provide the fastest, most efficient service we can. Both our sales & our support teams are available via email or telephone between the hours of 8.30am & 5pm from Monday to Friday. After hours technical support is also available...

Call out fees: Call out fees apply for on-site visits.  Clients under Service Agreements receive the added benefit of a reduced call out fee.  The fee varies with the distance travelled, ranging from $30 for our local Gold Coast area, up to $90 for clients in Brisbane or northern NSW.  Clients outside this area should contact us and ask for a quote.

On-site visits: Our technicians travel equipped for most eventualities, and have extensive on-site maintenance and trouble-shooting experience.  All products purchased through CyberNet may be professionally installed on request, and new customers are invited to contact us for a no-obligation on-site visit to discuss whatever operational needs you may have.

Remote maintenance: The purpose of remote server maintenance is to use scheduled preventative maintenance and monitoring to maintain your server in peak working order, thereby ensuring maximum uptime and minimum disruptions. This service is only available for servers with remote access capability.

Click here for the complete list of CNE labour rates